To ensure our products remain first class and your machinery stays fully operational, we’ve committed to a range of quality assurance policies. From the first point of contact right through to the delivery of your hydraulic component, our team follows a series of strict procedures.
- It starts with personnel. We employ specialist tradespeople to carry out all repairs and refurbishments
- We only use precision machinery and tooling
- We don’t just repair parts; we look at why a component has failed and use preventative measures to overcome these issues reoccurring
- All repairs are carried out as close to OEM as possible
- We understand how crucial time is and we stick to your agreed timeline
- All work is documented and analysed to ensure procedures are followed and improved upon
- We test every repaired and refurbishment component to ensure it meets our quality assurance guidelines
What you can expect
Hydramech’s Drop n Swap™ system allows you to swap your old faulty hydraulic cylinder or component for a fully refurbished part. You can take the new part immediately and get your machinery back up and running.
What happens to the old cylinder or component? Hydramech’s leadership team will carry out an inspection on your damaged part and allocate a job number.
Your component is then washed, stripped and assessed. Photos of any damage or areas needing repairs are taken.
You will then be sent a full breakdown of the repairs needed, with photographic evidence, and a quote for work. We will discuss the best options for you, including whether repairs are the most economical solution.
Once you give your authorisation to continue, we will begin the repair phase. Parts needed for repairs can be fabricated in our workshop or sourced from a preferred supplier. You will have the option of OEM or aftermarket parts.
After repairs are complete, your component is reassembled and tested to meet our quality standards. The final stages include sandblasting and painting before your newly repaired component is dispatched to your site.
What’s covered under our warranty
Some parts or components will naturally have a short life or will need replacing from wear and tear. You should regularly service your machinery to maximise the life of each component.
If you do have an issue with a repaired component, notify us straight away. We will consult with you and work out the best option to get your machinery back up and running.
You can read more about our warranty terms and conditions here.